Shipping & Refund Policy

Shipping processing time

We ship directly as soon as the order is processed. Most orders are shipped within 48 hours.

If we experience a high volume of orders, shipments may be delayed by a few days. Therefore, please allow for additional days for delivery. In rare cases, if there is a significant delay in shipping your order, we will contact you via email or phone.

Shipping Rates & Delivery Estimates

We cover the shipping for any order of $75 or more! Otherwise, the shipping costs for your order are automatically calculated and displayed at checkout.

Delivery times for any order within Canada are 2 to 6 days under normal operations.

Delivery delays of which we are not responsible may occasionally occur (natural disasters, pandemics, situations beyond the seller’s control).

Shipping Confirmation and Order Tracking

A tracking number will be added to your order details as soon as it is available. You will be notified by email so you can follow the delivery status at each step. Orders shipped by regular mail do not have a tracking number.

Customs, Duties, and Taxes

Stickermania is not responsible for customs duties and taxes applied to your order. All fees incurred during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

If a package is returned to us due to unpaid customs duties, taxes, or return to sender, we will refund the cost of the product and retain the shipping fees.

Refund

We do not offer returns or refunds except for the cases outlined below.

1. If one or more items in your order are defective, damaged, or if you receive the wrong item, we will exchange the defective items at no charge or refund the amount for the defective items.
2. If your order is not delivered by our carrier.

If either of these cases applies to your situation, you have up to 5 days from the delivery date provided by our carrier to initiate a return and refund request. After this period, we reserve the right to refuse any return or refund request regardless of the circumstances.

To initiate a return, please contact us. Items returned without a prior return request will not be accepted.

Approval and Refunds

We will notify you once we have received and inspected your return to determine if a refund or exchange is possible in accordance with the first case outlined in this policy. If approved, you will automatically be refunded to your original payment method or we will resend your order at no charge, depending on your preference. Please note that it may take some time for your bank or credit card company to process and post the refund.

In the case of an issue with our carrier, we will check the status of your shipment, and if non-delivery is confirmed, we will proceed with a refund or resend your order according to your preference.

Contact 

For any questions regarding our return and refund policy, please contact us.

Terms & Conditions

OVERVIEW

This website is operated by LETTRAGE ET DESIGN STICKERMANIA (hereinafter referred to as “Stickermania”), to which the terms “we,” “our,” and “us” refer in the following text.

Stickermania offers this website, including all information, tools, and services available on this site, to you, the user, subject to your acceptance of all the terms, conditions, policies, and notices stated herein.

By visiting our site and/or purchasing something from us, you participate in our “Service.” You agree to be bound by the following terms and conditions (“Terms of Service,” “Conditions”), including the additional terms and conditions and policies referenced herein and/or available by hyperlink. These Terms of Service apply to all users of the site, including, without limitation, users who are browsers, vendors, customers, merchants, and/or contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

All new features or tools added to the current store will also be subject to the Terms of Service. You can review the most recent version of the Terms of Service at any time on this page. We reserve the right to update, modify, or replace any part of these Terms of Service by posting updates and/or changes on our website. It is your responsibility to check this page periodically for changes. Your continued use or access to the website after the posting of any changes constitutes acceptance of those changes.

Our website is built with WordPress and hosted with Web Hosting Canada. We use the Ecwid online e-commerce platform, which allows us to sell our products and services.

SECTION 1 – ONLINE STORE TERMS

By accepting these Terms of Service, you declare that you are at least the age of majority in your state or province of residence, or that you are the age of majority in your state or province of residence and have given us your consent to allow any minor under your care to use this site.

You may not use our products for illegal or unauthorized purposes, nor may you, in using the Service, violate the laws of your jurisdiction (including, but not limited to, copyright laws).

You must not transmit worms or viruses or any code of a destructive nature. A breach of any of the Terms will result in the immediate termination of your Services.

SECTION 2 – GENERAL CONDITIONS

We reserve the right to refuse service to anyone for any reason at any time.

You understand that your content (excluding credit card information) may be transferred unencrypted and involve (a) transmissions over various networks; and (b) changes to conform and adapt to the technical requirements of connecting networks or devices. Credit card information is always encrypted during transfer over networks.

You agree not to reproduce, duplicate, copy, sell, resell, or exploit any part of the Service, the use of the Service, or access to the Service or any contact on the site through which the service is provided, without our express written permission.

The headings used in this agreement are included for your convenience only and do not limit or affect these Terms in any way.

SECTION 3 – ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION

We are not responsible if the information available on this site is not accurate, complete, or up to date. The material on this site is provided for general information purposes only and should not be used as the sole basis for making decisions without consulting primary, more accurate, complete, or more timely sources of information. Any reliance on the material on this site is at your own risk.

This site may contain historical information. Historical information is necessarily not current and is provided for your reference only. We reserve the right to modify the content of this site at any time, but we have no obligation to update the information on our site. You agree that it is your responsibility to monitor changes on our site.

SECTION 4 – CHANGES TO SERVICE AND PRICES

The prices of our products are subject to change without notice.

We reserve the right to modify or discontinue the Service (or any part or content) without notice at any time.

We will not be liable to you or any third party for any modification of prices, suspension, or discontinuation of the Service.

SECTION 5 – PRODUCTS OR SERVICES

We have made every effort to display our products’ colors and images as accurately as possible in-store. We cannot guarantee that the display of the color on your computer monitor will be accurate.

We reserve the right, but are not obligated, to limit the sales of our products or Services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any product or service we offer. All product descriptions or product prices are subject to change at any time without notice at our sole discretion. We reserve the right to discontinue a product at any time. Any product or service offer made on this site is void where prohibited.

SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION

We reserve the right to refuse any order you place with us. We may, at our sole discretion, limit or cancel quantities purchased per person, per household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, and/or the same billing and/or shipping addresses. If we make a change to or cancel an order, we may attempt to notify you by contacting the email and/or billing address/phone number provided at the time the order was placed. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by resellers, distributors, or dealers.

You agree to provide current, complete, and accurate order and account information for all purchases made in our store. You agree to promptly update your account and other information, including your email address and credit card numbers and expiration dates, so that we can complete your transactions and contact you as needed.

For more details, please refer to our Return Policy.

SECTION 7 – OPTIONAL TOOLS

We may provide you with access to third-party tools over which we neither monitor nor have any control or input.

You acknowledge and agree that we provide access to such tools “as is” and “as available” without any warranties, representations, or conditions of any kind and without any endorsement. We will have no liability whatsoever arising from or relating to your use of optional third-party tools.

Any use of the optional tools offered through the site is entirely at your own risk and discretion, and you should ensure that you are familiar with and agree to the terms of the tools provided by the relevant third-party providers.

In the future, we may also offer new services and/or features via the website (including the launch of new tools and resources). These new features and/or services will also be subject to these Terms of Service.

SECTION 8 – THIRD-PARTY LINKS

Certain content, products, and services available through our Service may include materials from third parties.

Third-party links on this site may direct you to third-party websites that are not affiliated with us. We are not responsible for examining or evaluating the content or accuracy and we do not warrant it. We will have no liability or obligation for any third-party materials or websites, or for any other materials, products, or services of third parties.

We are not liable for any harm or damages related to the purchase or use of goods, services, resources, content, or any other transactions made in connection with any third-party websites. Please review carefully the third-party policies and practices and ensure you understand them before engaging in any transaction. Complaints, claims, concerns, or questions regarding third-party products should be directed to the third party.

SECTION 9 – USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS

If, at our request, you send certain specific submissions (for example, contest entries) or without a request from us you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, the “comments”), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate, and otherwise use in any medium any comments you forward to us. We are and shall be under no obligation (1) to maintain the confidentiality of any comments; (2) to pay compensation for any comments; or (3) to respond to any comments.

We may, but have no obligation to, monitor, edit, or remove content that we determine in our sole discretion is illegal, offensive, threatening, defamatory, pornographic, obscene, or otherwise objectionable or violates any party’s intellectual property or these Terms of Service.

You agree that your comments will not violate the rights of any third party, including copyright, trademark, privacy, personality, or other personal or proprietary rights. You further agree that your comments will not contain defamatory or otherwise illegal, abusive, or obscene content, nor will they contain any viruses or other malicious software that could in any way affect the operation of the Service or any other site associated with it. You may not use a false email address, pretend to be someone other than yourself, or mislead us or third parties as to the origin of your comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third party.

SECTION 10 – PERSONAL INFORMATION

Our Privacy Policy governs the submission of your personal information through the store. The link to our privacy policy can be found in the footer of this website.

SECTION 11 – ERRORS, INACCURACIES, AND OMISSIONS

Occasionally, there may be information on our site or in the Service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies, or omissions and to change or update information or cancel orders if any information in the Service or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

We have no obligation to update, amend, or clarify information in the Service or on any related website, except as required by law. No specified update or refresh date in the Service or on any related website should be taken to indicate that all information in the Service or on any related website has been modified or updated.

SECTION 12 – PROHIBITED USES

In addition to other prohibitions set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any illegal purpose; (b) to solicit others to perform or participate in any illegal acts; (c) to violate any regulation, rule, law, or local, international, federal, provincial, or state ordinance; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that affects the functionality or operation of the Service or any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the Service or any related website for violating any of the prohibited uses.

SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY

We do not guarantee, represent, or warrant that your use of our service will be uninterrupted, timely, secure, or error-free.

We do not warrant that the results that may be obtained from the use of the service will be accurate or reliable.

You agree that from time to time we may remove the service for indefinite periods or cancel the service at any time, without notice.

You expressly agree that your use of the service, or your inability to use the service, is at your own risk. The service and all products and services delivered to you through the service are (except as expressly stated by us) provided “as is” and “as available” for your use, without any representation, warranties, or conditions of any kind, express or implied, including all implied warranties or conditions of merchantability, merchantable quality, fitness for a particular purpose, durability, title, and non-infringement.

In no case shall Stickermania, our directors, officers, employees, affiliates, agents, contractors, interns, suppliers, service providers, or licensors be liable for any injury, loss, claim, or any direct, indirect, incidental, punitive, special, or consequential damages of any kind, including, without limitation, lost profits, lost revenue, lost savings, loss of data, replacement costs, or any similar damages, whether based in contract, tort (including negligence), strict liability, or otherwise, arising from your use of any of the service or any products procured using the service, or for any other claim related in any way to your use of the service or any product, including, but not limited to, any errors or omissions in any content, or any loss or damage of any kind incurred as a result of the use of the service or any content (or product) posted, transmitted, or otherwise made available via the service, even if advised of their possibility. Since some states or jurisdictions do not allow the exclusion or the limitation of liability for consequential or incidental damages, in such states or jurisdictions, our liability shall be limited to the maximum extent permitted by law.

SECTION 14 – INDEMNIFICATION

You agree to indemnify, defend and hold harmless Stickermania and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, harmless from any claim or demand, including reasonable attorneys’ fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference, or your violation of any law or the rights of a third-party.

SECTION 15 – SEVERABILITY

In the event that any provision of these Terms of Service is determined to be illegal, void, or unenforceable, such provision shall nonetheless be enforceable to the fullest extent permitted by applicable law, and the unenforceable portion shall be deemed to be severed from these Terms of Service, such determination shall not affect the validity and enforceability of any other remaining provisions.

SECTION 16 – TERMINATION

The obligations and liabilities of the parties incurred before the termination date shall survive the termination of this agreement for all purposes.

These Terms of Service are effective unless and until terminated by either you or us. You may terminate these Terms of Service at any time by notifying us that you no longer wish to use our Services, or when you cease using our site.

If in our sole judgment you fail, or we suspect that you have failed, to comply with any term or provision of these Terms of Service, we also may terminate this agreement at any time without notice and you will remain liable for all amounts due up to and including the date of termination; and/or accordingly may deny you access to our Services (or any part thereof).

SECTION 17 – ENTIRE AGREEMENT

The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.

These Terms of Service and any policies or operating rules posted by us on this site or in respect to the Service constitute the entire agreement and understanding between you and us and govern your use of the Service, superseding any prior or contemporaneous agreements, communications, and proposals, whether oral or written, between you and us (including, but not limited to, any prior versions of the Terms of Service).

Any ambiguities in the interpretation of these Terms of Service shall not be construed against the drafting party.

SECTION 18 – GOVERNING LAW

These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Quebec, Canada.

SECTION 19 – CHANGES TO TERMS OF SERVICE

You can review the most current version of the Terms of Service at any time on this page.

We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the Service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

SECTION 20 – CONTACT INFORMATION

Questions about the Terms of Service should be sent to us at support@stickermania.ca.

Privacy Policy

This Privacy Policy describes how Stickermania (the “Site” or “we”) collects, uses, and discloses your personal information when you visit or make a purchase on the Site.

Collection of Personal Information

When you visit the Site, we collect certain information about your device, your interaction with the Site, and the information necessary to process your purchases. We may also collect additional information if you contact us for customer support. In this Privacy Policy, we refer to any information that can uniquely identify an individual (including the information below) as “Personal Information.” See the list below for more information about the personal information we collect and why.

Device Information

Examples of personal information collected: a web browser version, IP address, time zone, cookie information, the sites or products you view, search terms, and how you interact with the Site.

Purpose of collection: to load the Site accurately for you, and to perform analysis on the Site usage to optimize our Site.

Source of collection: Collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels.

Order Information

Examples of personal information collected: name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number.

Purpose of collection: To provide products or services to fulfill our contract with you, process your payment information, arrange for shipping, provide you with invoices and/or order confirmations, communicate with you, review our orders for potential fraud risk, and, in accordance with your preferences shared with us, provide you with information or advertising regarding our products or services.

Minors

The Site is not intended for individuals under the age of 18. We do not intentionally collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at the address below to request its deletion.

Sharing of Personal Information

We share your personal information with service providers to help us provide our services and fulfill our contracts with you, as described above. For example:

We may share your personal information to comply with applicable laws and regulations, respond to a subpoena, search warrant, or other legal requests for information we receive, or otherwise protect our rights.

Behavioral Advertising

As described above, we use your personal information to provide you with targeted advertisements or marketing communications we believe may interest you. For example:

We use Google Analytics to help us understand how our customers use the Site. You can learn more about how Google uses your personal information here: https://policies.google.com/privacy?hl=en. You can also opt out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

For more information about how targeted advertising works, you can visit the educational page of the Network Advertising Initiative (“NAI”) at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by visiting:

FACEBOOK – https://www.facebook.com/settings/?tab=ads

GOOGLE – https://www.google.com/settings/ads/anonymous

BING – https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance opt-out portal at http://optout.aboutads.info/.

Use of Personal Information

We use your personal information to provide our services, which include: offering products for sale, processing payments, shipping and fulfilling your order, and keeping you informed about new products, services, and offers.

Legal Basis

In accordance with the General Data Protection Regulation (“GDPR”), if you are a resident of the European Economic Area (“EEA”), we process your personal information based on the following legal grounds:

• The performance of the contract between you and the Site;
• Compliance with our legal obligations;
• Protecting your vital interests;
• Performing a task carried out in the public interest;
• For our legitimate interests, which do not override your fundamental rights and freedoms.

Retention

When you place an order on the Site, we retain your personal information for our records unless you ask us to delete this information. For more information about your right to deletion, please see the section “Your Rights” below.

CCPA

If you are a California resident, you have the right to access the personal information we hold about you (also known as the “Right to Know”), to port it to a new service, and to request that your personal information be corrected, updated, or deleted. If you wish to exercise these rights, please contact us using the contact details below.

Cookies

A cookie is a small amount of information downloaded onto your computer or device when you visit our Site. We use several different cookies, including functional, performance, advertising cookies, and social media or content cookies. Cookies enhance your browsing experience by allowing the website to remember your actions and preferences (such as login and region selection). This means you don’t have to re-enter this information every time you return to the site or navigate from one page to another. Cookies also provide us with information about how people use the website, such as whether it’s their first visit or if they are regular visitors.

We use the following cookies to optimize your experience on our site and provide our services.

Necessary cookies for the online shop (More information here )

Cookie name (as visible in the browser)	Ce pourquoi le cookie est utilisé
PSecwid__{store_id}__emailPSemail	Email entered on the shopping cart page
PSecwid__{store_id}__emailPSemail_expire	Email entered on the shopping cart page expiration date
PSecwid__document__referrerPSreferrer	HTTP referrer
PSecwid__document__referrerPSreferrer_expire	HTTP referrer expiration date
PSecwid__{store_id}PScart	Customer cart contents
PSecwid__{store_id}PScart_expire	Customer cart contents expiration date
PSecwid__{store_id}PScustomerid	Customer internal identifier
PSecwid__{store_id}PScustomerid_expire	Customer internal identifier expiration date
PSecwid__{store_id}PStoken	Customer Auth token
PSecwid__{store_id}PStoken_expire	Customer Auth token expiration date
PSecwid__{store_id}PSprofile	Data of authenticated customer
PSecwid__{store_id}PSprofile_expire	Data of authenticated customer expiration date
PSecwid__{store_id}PSfavorites	Products added to favorites
PSecwid__{store_id}PSfavorites_expire	Products added to favorites expiration date
PSecwid__{store_id}PStaxSettings	Store tax scheme
PSecwid__{store_id}PStaxSettings_expire	Store tax scheme expiration date
PSorder__result__{store_id}PSorderResult	Last placed order
PSecwid__shopping__cart__controller__storagePSlastPlace	Continue shopping URL
PSecwid__shopping__cart__controller__storagePSlastPlace_expire	Continue shopping URL expiration date
PSecwid__{store_id}__taxIdPStaxId	Tax ID entered at the checkout
PSecwid__{store_id}__taxIdPStaxId_expire	Tax ID entered at the checkout expiration date
ec-{store_id}-session	Customer internal identifier(user session)
ec-{store_id}-checkout	Customer internal identifier (current checkout)
ec-user-response	Flag that stores user consent for tracking on site. Used if GDPR cookie consent banner is enabled.
ec-user-response-issued-at	Date and time when user consent was issued. Used if GDPR cookie consent banner is enabled.
PSecwid__utm__storagePSutm__data	UTM cookies for merchant analytics
PSecwid__utm__storagePSutm__data_expire	UTM cookies for merchant analytics expiration date
__eca_s_id_	Session for Ecwid analytics (restarted every 30 mins)
__eca_v_id_	Identifier for Ecwid analytics
PSdispatcher__content__idsPS{product_id}	State for merchant custom tracking code for content
PSdispatcher__content__idsPS{product_id}_expire	Expiration time for PSdispatcher__content__ idsPS{product_id}
PSdispatcher__placed__ordersPS{order_id}	State for merchant custom tracking code for orders
PSdispatcher__placed__ordersPS{order_id}_expire	Expiration time for PSdispatcher__placed__ ordersPS{order_id}
PSec__custom__code__idPS{store_id}	Order IDs for merchant custom tracking code for orders
PSec__custom__code__idPS{store_id}_expire	Expiration time for PSec__custom__code__ idPS{store_id}
PSreloadTriggerPSreloadTrigger	State of reloading process after SSO failure
PSreloadTriggerPSreloadTrigger_expire	Expiration time for state of reloading process after SSO failure
PSecwid__agree__personal__data_usage__{store_id}PSallowUsePersonalData	Flag that stores user consent for tracking on site for legacy storefront(deprecated)
PSecwid__agree__personal__data_usage__{store_id}PSallowUsePersonalData_expire	Expiration time for flag that stores user consent for tracking on site for legacy storefront (deprecated)
PSecwid__facebookPSlastUserId	Facebook ID logged in by Ecwid
PSecwid__facebookPSlastUserId_expire	Expiration time for Facebook ID logged by in Ecwid
PSlast__historyPSts	Timestamp for history token
PSlast__historyPSts_expire	Expiration time for timestamp for history token
PSlast__historyPStoken	Token parameter for synchronization of iframe with a parent window
PSlast__historyPStoken_expire	Expiration time for history token
PSecwid__{store_id}__tax__informationPStax__information	Customer tax info
PSecwid__{store_id}__tax__informationPStax__information_expire	Expiration time for customer tax info
ec_storefront_ab_test	Customer internal identifier(Ecwid’s A/B tests)

The duration for which a cookie remains on your computer or mobile device depends on whether it is a “persistent” or “session” cookie. Session cookies last until you stop browsing, while persistent cookies last until they expire or are deleted. Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded to your device.

You can control and manage cookies in various ways. Please keep in mind that deleting or blocking cookies may negatively impact your user experience, and some parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser settings, often found in the “Tools” or “Preferences” menu of your browser. For more information on how to change your browser settings or block, manage, or filter cookies, consult your browser’s help file or websites such as www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent the way we share information with third parties such as our advertising partners. To exercise your rights or opt out of certain uses of your information by these parties, please follow the instructions in the “Behavioral Advertising” section above.

Do Not Track

Please note that, as there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Modifications

We may update this Privacy Policy from time to time to reflect, for example, changes in our practices or for other operational, legal, or regulatory reasons.

Contact

For more information about our privacy practices, if you have any questions, or if you would like to file a complaint, please contact us.